IN-PERSON GROUP CLASSES

Our group classes are exclusively for individuals aged 18 and over.
Course fees must be paid in full prior to commencement and do not include the cost of textbooks or materials.
Our classes are in-person but we use a learning management system to organise our classes and communicate with students. Some email addresses — particularly Yahoo and those handled by Google G-Suite — might not work and you might have to create a free Gmail account to access course materials.

To receive a refund (less a 5% cancellation fee), cancellations must be submitted via email at least 7 days before the term start date.
IMPORTANT: Cancellations made within 7 days of the start date, or after the course has commenced, are non-refundable and non-transferable.
In unforeseen circumstances where the assigned tutor is unavailable, HACKNEY SPANISH will endeavor to provide a substitute tutor. If this is not feasible, a make-up class will be scheduled during the half-term or at the course's conclusion.
Should the designated premises become unavailable due to unforeseen events (e.g., parent evenings, concerts), we will attempt to secure an alternative nearby venue. If unsuccessful, an additional week will be added to the course, or a session will be scheduled during the half-term.
Each class requires a minimum enrollment. HACKNEY SPANISH reserves the right to cancel courses that do not meet this threshold or due to unforeseen circumstances. In such cases, enrolled students will be notified and issued a full refund.

ONE TO ONE CLASSES (IN-PERSON & ONLINE)/ FLEXIBLE GROUPS ONLINE

A minimum commitment of five hours of tuition is required, with fees payable in advance directly to HACKNEY SPANISH.
Prepaid sessions must be used within three calendar months from the date of the first session.
Unused sessions are non-refundable and non-transferable.

All fees are strictly non-refundable and non-transferable.
Tuition fees must be paid in full at least 48 hours before the first session of a five-session block. If payment is not received on time, classes will not begin or will be suspended until the outstanding balance is cleared.
Fees do not include the cost of textbooks or supplementary materials, which must be purchased separately.
Invoices not settled within the agreed timeframe may be subject to late payment interest and recovery procedures, which could include third-party collection services or legal action. Any additional costs incurred in the recovery of unpaid fees will be the responsibility of the student.

Missed sessions (no-shows) are charged in full.
Sessions cancelled with less than 24 hours' notice are non-refundable and will be charged in full.
Late arrivals may be accommodated at the tutor’s discretion, subject to availability.
If a tutor is unable to conduct a session due to unforeseen circumstances, HACKNEY SPANISH will either provide a substitute tutor or reschedule the session in consultation with the student.