IN-PERSON GROUP CLASSES

General

  • Our group classes are for adults only

  • The course fees are paid upfront and are exclusive of books.

  • We use a learning management system to organise our classes and communicate with students. Some email addresses — particularly Yahoo and those handled by Google G-Suite — might not work and you might have to create a free Gmail account to access course materials.

Cancellations & CHANGES

  • Cancellations must be made over email at least 7 days before the start of the term and are subject to a 5% cancelation fee. We cannot offer any refunds, transfers, or partial refunds, where cancellations are made within 7 days of the start date or once the course has already started.

  • In the unlikely case of unforeseen circumstances preventing the tutor’s delivery of the class, arrangements will be made by HACKNEY SPANISH to provide an alternative tutor. Failing this we will schedule a catch-up class during the half-term or at the end of the course.

  • In the unlikely case of unforeseen circumstances preventing the use of the premises (parent evening events, winter concerts, etc), we will seek to find an alternative venue in the very close vicinity of the school. Failing this we will add an extra week to the course or meet during the half-term.

  • Classes are subject to a minimum number of students. HACKNEY SPANISH reserves the right to cancel a course if this number is not met, or due to unforeseen circumstances. If a course is cancelled students will be notified, and will be entitled to a full refund.

Covid-19 T&Cs FOR GROUP CLASSES

  • For Covid-19 T&CS please refer to this page.

ONE TO ONE CLASSES (IN-PERSON & ONLINE)/ FLEXIBLE GROUPS ONLINE

Bookings

- All courses are for a minimum of 5 hours tuition, booked and paid for in advance directly to HACKNEY SPANISH.

- Prepaid classes are valid for 3 calendar months from the first class.

- Unused classes cannot be refunded nor transferred.

Payment

- After the first class, fees are non refundable or transferable, totally or partially. 

- All tuition fees should be paid in full at least 48 hours before the first class is due to be held.  

- Fees are exclusive of books.

Cancellations

- No shows and / or cancellations incurred with less than 24 hours will be charged.

- Arrangements for lateness are at the sole discretion of the tutor and depending on his/her availability. 

- In the unlikely case of unforeseen circumstances preventing the tutor’s delivery of the class, arrangements will be made by HACKNEY SPANISH to either provide an alternative tutor or a recovery to be agreed with the student.

Covid-19 T&Cs FOR IN-PERSON CLASSES

  • For Covid-19 T&CS please refer to this page.

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